When SIU moved from Blackboard to D2L, no one in the department knew the new system. Ting learned it independently, built courses and video tutorials in it, then approached faculty directly and personally migrated their course content from personal websites into the university LMS. Entirely self-initiated, and the moment a support role became a design career.

Hired for classroom tech support; within a year, self-initiated a shift into proactive faculty training with job aids and quick guides, then was promoted to office manager and lead instructional designer. Trained every incoming graduate assistant and built task-analysis flowcharts to systematize their onboarding.

Ran video production training for 200+ pre-service teachers to meet edTPA certification requirements, and served as teaching assistant for two core Teacher Education courses: teaching lessons, grading, and tutoring students.

For the dissertation, built a complete tornado-preparedness serious game in RPG Maker, then used it to study how guidance level, prior knowledge, and gaming frequency predict declarative versus procedural learning outcomes. Published a Routledge book chapter and peer-reviewed conference research along the way. Ph.D., Curriculum and Instruction (Instructional Technology specialization), 2019.

Two weeks before the semester at FHSU's largest international partner, travel stopped. With one other designer, Ting converted roughly 40 face-to-face courses to online format (about 20 each): proposed the course template, standardized an assembly-line conversion workflow, built HTML templates so student workers could assemble modules fast, and trained displaced faculty in remote teaching. Every course launched on time and the partnerships were preserved. The team earned the 2021 FHSU President's Award.

Owned the complete development cycle for 40+ online courses in partnership with faculty: needs analysis, objective and assessment design, LMS build, launch, and continuous improvement, serving students across FHSU's domestic and international programs. Also facilitated workshops for 450+ faculty on teaching strategies, LMS practice, and accessibility.

Partnered with two subject-matter experts to build the state's first online driver education endorsement program: a Quality Matters-aligned blueprint mapping program outcomes to module objectives, activities, and assessments, wrapped in a custom themed visual system that made the structure legible to learners.

One of two instructional designers supporting a $476,015 NSF-funded project on Next Generation Science Standards, building interactive teacher-training modules in DominKnow for a study comparing face-to-face and online teacher training.

Inherited an engineering training with mixed feedback. Interviewed the system admin, senior engineers, and novice users for blunt input, then rebuilt the course in Storyline 360 around an authentic Jama simulation. Six-month before/after data: average completion time fell from 23 days to 9, average seat time from 1h 11m to 54m, with median completion dropping to same-day and far more consistent results across learners.

Grew an EHS relationship from one-off safety courses into full ownership of the department's training portfolio: 10+ compliance programs designed and launched for 1,000+ employees against county, state, federal, and OSHA requirements, plus ongoing maintenance, audit-ready reporting, and a training-landscape visualization that surfaced gaps and overlaps for future planning.

Escape room assessment, a full weighted Jeopardy build, Storyline-plus-Vyond interactive animations where learners steer the story, a game-based new-hire onboarding redesign, and a 2023 R&D safety course combining AI narration, 360° imaging, and a VR virtual tour, before those tools were mainstream.

Among the first at Tandem to use GenAI in production training work, mentoring peers in prompt engineering along the way. Nominated by the department VP to a cross-department AI workshop shaping company GenAI guidelines (2023), then selected again for the cross-departmental AI fluency task force (2026). Recent proof of embedded practice: rebuilt an escape-room assessment concept as a live, publicly deployed AI-assisted web game in under 30 minutes.